24/7 Service Makes The Difference

Posted:

January 12, 2018

24/7 Service Makes The Difference

What do you do when you need surfacing resources or plant repair out of regular office hours?

Are you stumped? Do you have to wait until the morning? Is that vital deadline going to be missed?

MAC Surfacing has built a reputation over their 14-year history for always responding in case of emergency, and this is perfectly exemplified by their commitment to customer service 24 hours a day.

With the phones never switched off, MAC Surfacing pride themselves on their 24/7 service, where they will predominantly be the first call from major contractors in the event of emergency surfacing works such as fire damage following a road traffic accident or providing mechanical breakdown cover from a team of trained and competent engineers.

At this point, MAC kick into gear with their response procedure including:

MAC staff take the call on their 24/7 hotline
The enquiry is assessed and correct resources to solve problem are identified
Equipment and resources are cross referenced through the MAC electronic planner
Contact with necessary department/depot is made to confirm availability
Resources agreed and mobilised within one hour of call being taken in 95% of cases

In addition to an active 24-hour phone number, MAC Surfacing also have a dedicated night manager for their depots along with mechanics maintaining plant machinery throughout the night. It's a thorough, in-depth operation devised to the last detail.

We spoke to Marc Copson of MAC Surfacing about their clock-round services, and Marc told us:

"Over the years, we found what really started to set MAC apart from the rest was the service we provided, and a natural evolution has been to keep ourselves contactable 24 hours a day.

"With so many schemes of work taking place through the night we feel the only way we can provide the very best service to our customers is to be available to them 24 hours a day. It'd be easy to just have a contact number, deal with situations in the morning and then claim that we're 24/7. But, with the dedicated night staffing we have in place, we can quite genuinely say we have the full infrastructure and protocols in place to truly be a 24/7 company.

"We outwardly speak about our commitment to service, and we're practicing what we preach."

Related News

Are you familiar with smart motorways? If so, you’ve no doubt heard the recent controversy surrounding them. From outraged motorists to sceptical highway maintenance workers, opinions about these roads are divided. In this blog post, we take an in-depth look at what exactly a smart motorway is and explore the pros and cons of having them on our highways.

Finding the right surfacing subcontractor can be tough. You want to ensure that you are choosing a partner who will not only deliver the very best results but also operate in a professional and safe manner. A quick Google search will reveal dozens of potential surfacing subcontractors to choose from, each one with a catchy

We all love to be able to call upon a specialist, and MAC Surfacing has a complete range of pavers for any job, small or large. With 18 years of experience in the industry, MAC is a company you can trust for all your paving needs. The company offers a complete range of pavers for hire

Whether you are a surfacing contractor, sub contractor or a client involved in the management of road surfacing works- If you work with the black stuff then keep reading..

We may as well start with a very clear statement; We want to keep you all safe in your place of work and equally, we want to provide a reliable service to all of our customers.

Safety and quality should be amongst the pillars of any business "Especially one that other companies are reliant on to deliver, excel, and in some cases" survive.

Your Complete Planing & Surfacing Solution

Rely on us for all-in-one surfacing solutions, available 24/7 to keep your projects on track.

0121 522 2303

Call Sales & 24/7 Support

24/7 Service Makes The Difference